Legal
Terms of sale
These are the terms that apply when you order from Vaelmar.
1. The seller
Vaelmar is a trading name of ZASU OÜ, registry code 16805958. Contact: hello@vaelmar.com. See Seller details.
2. The products
We sell open-edition fine-art prints on paper, canvas and framed canvas. For delivery to the EU, the United Kingdom or Norway, each artwork includes the permanent collector inscription you enter and approve. The inscription is optional for our other enabled destinations. Every piece is then produced for your order. Screens differ, so the colour of the finished print may vary slightly from the image you see online.
Our clothing collection is a preview until sample approval. Standard clothing designs are not personalised by choosing a size or colour. The final fabric, size guide and delivery information will be stated on the product page before purchases open. Prints and clothing may ship separately.
3. Prices and payment
Prices are in euros. Checkout shows the total before you pay. Shipping is free to the countries available at checkout; any import duty or local fee charged by the destination country is the buyer’s responsibility. Payment is handled by Stripe using the methods shown at checkout.
4. Your order
Placing an order is an offer to buy. Stripe charges the payment at checkout and we email a receipt. The receipt confirms that we received the order and payment; we accept the order when we approve it for production. If we decline it before production, we will tell you and refund the payment in full without undue delay.
5. Production and delivery
Orders are produced and shipped by our fulfilment partner. Most art prints arrive in 4–10 business days, although this is an estimate rather than a guaranteed date. Tracking is sent by email. See Shipping & Returns.
6. Returns
For art prints, your collector inscription is printed into the artwork itself and cannot be removed, so the finished piece is made to your specification and is unique to you. Personalised pieces fall outside the 14-day change-of-mind right under the Law of Obligations Act § 53(4)(3) and Article 16(c) of Directive 2011/83/EU. For delivery to the EU, the United Kingdom and Norway every art print carries an inscription, so that is the position for the art prints in your order, and you are told so on the artwork page before you type it and again at checkout. For our other enabled destinations the inscription is optional and we do not offer change-of-mind returns either way; for Japan this is the return policy displayed under the Act on Specified Commercial Transactions. Where a change-of-mind right does apply to an order, you have 14 days from delivery and you bear the direct cost of returning the goods; the full notice and the model withdrawal form are on Returns & Refunds. None of this limits your rights over a damaged, faulty or incorrect item, or any other right the law does not allow us to exclude.
Clothing is not yet available to order. Where the statutory 14-day right applies to standard clothing, notify us within 14 days of delivery, then return it within 14 days of notification. Return postage is payable by the buyer for change-of-mind returns. See Clothing returns for the refund process. This applies separately to clothing in a mixed order.
7. Damage and faults
If a piece arrives damaged, faulty or different from what you ordered, email us with your order number and a photo. We will put it right at no cost to you. EU consumers and consumers in Norway have at least two years to make a legal claim for a faulty product; these terms do not limit any mandatory rights where you live.
8. Complaints and law
Email complaints to hello@vaelmar.com. We answer written complaints within 15 days. If we cannot agree on a solution, the recognised consumer dispute body is listed under Seller details.
Estonian law applies, without taking away any mandatory consumer protection you have in the country where you live.
See also our Privacy Policy and Returns & Refunds.