Legal
Returns & refunds
Need to cancel before printing, or did something arrive wrong? Start by emailing hello@vaelmar.com.
EU and Norway deliveries
For delivery to the European Union or Norway, your artwork is permanently printed with the collector inscription you enter and approve before purchase. The finished piece is made to your individual specifications and clearly personalised. The statutory change-of-mind withdrawal right does not apply to goods of this kind.
Other destinations
For the United States, Canada, Switzerland, Australia, New Zealand, Japan and Singapore, a collector inscription is optional. Vaelmar does not offer voluntary change-of-mind returns for either personalised or unpersonalised pieces. For Japan, returns of non-defective goods are not accepted.
These terms never remove mandatory rights that apply to a damaged, faulty or incorrect item, or another right that applicable law does not allow us to exclude.
Your refund
If a refund is due for a cancellation, damage, fault or order error, it is made to the original payment method without undue delay.
Damaged, faulty or not what you ordered
Email us as soon as you notice the problem and include your order number and a clear photo. We will reprint or refund it at no cost to you. EU consumers and consumers in Norway have at least two years to make a legal claim for a faulty product; any mandatory rights where you live also apply.
Before it goes to print
If you need to cancel or change an order, contact us straight away. If production has not started, we can usually stop it and refund you without asking you to return anything.